At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Love good flipping burgers however the ordering experience on the website was atrocious it took me more than 30 minutes to place a order whereas on Swiggy/Zomato it take 2 minutes the website was too slow but I gave it a chance as Swiggy and Zomato have hidden fees and surcharge but after a while you get fed up and would just pay slightly more and order from the apps. Hopefully henceforth I can se an improvement on the website.